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Author:  AEROX [ Sun Nov 14, 2004 8:29 pm ]
Post subject: 

Everybody in The Netherlands: draw your conclusions...
Yes indeed TweakDsl are swindlers.

Alex, thanks for your wonderful help.
TweakDSL should contact you in order to learn a lot about decent customer support and some technical education.
I agree with this.
sincerely,
Gerard

Author:  alex [ Wed Nov 17, 2004 11:42 am ]
Post subject: 

i've just got email from their support that the issue has been resolved, hopefully it is the case.

Author:  AEROX [ Wed Nov 17, 2004 2:12 pm ]
Post subject: 

alex wrote:
i've just got email from their support that the issue has been resolved, hopefully it is the case.

Thnx Alex for your support.
Sincerely,
Gerard

Author:  Erik [ Wed Nov 17, 2004 4:43 pm ]
Post subject: 

Any chance you tell us what was the problem. After 3 weeks no dload i would like to know whta was the problem.

Author:  alex [ Thu Nov 18, 2004 5:46 am ]
Post subject: 

is it working now?

they actually fixed something else, they refer to some synchronization problem, i don't know exactly what they mean.

Author:  AEROX [ Thu Nov 18, 2004 2:56 pm ]
Post subject: 

alex wrote:
is it working now?

they actually fixed something else, they refer to some synchronization problem, i don't know exactly what they mean.


Yes Alex it working perfect again and thnx for your superb support.
sincerely,
Gerard

Author:  Marc [ Thu Nov 25, 2004 8:04 pm ]
Post subject: 

AEROX wrote:
Everybody in The Netherlands: draw your conclusions...
Yes indeed TweakDsl are swindlers.

Alex, thanks for your wonderful help.
TweakDSL should contact you in order to learn a lot about decent customer support and some technical education.
I agree with this.
sincerely,
Gerard



Still I think that TweakDSL is a company that you should avoid any contact with, finally after questions of Alex they took action. It is a shame that they treat customers like shit and that they don't want to talk to me anymore. I cancelled my subscription here by sending a registered letter, I TWICE asked for a confirmation, they just ignore me. ...I am still waiting.
They are not done with me yet.
Nowhere else on the internet I found any complaints about TweakDSL. It is a shame that customers have to find out the hard way about the quality of their ISP. Jikes.

To anyone Dutch looking for a GOOD provider: check www.eweka.nl
It is even possible only to subscribe to their newsserver - 7,50 per month!

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