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PostPosted: Sun Nov 14, 2004 8:29 pm 

Joined: Sat Nov 06, 2004 7:55 am
Posts: 5
Everybody in The Netherlands: draw your conclusions...
Yes indeed TweakDsl are swindlers.

Alex, thanks for your wonderful help.
TweakDSL should contact you in order to learn a lot about decent customer support and some technical education.
I agree with this.
sincerely,
Gerard


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PostPosted: Wed Nov 17, 2004 11:42 am 

Joined: Thu Feb 27, 2003 5:57 pm
Posts: 4364
i've just got email from their support that the issue has been resolved, hopefully it is the case.


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PostPosted: Wed Nov 17, 2004 2:12 pm 

Joined: Sat Nov 06, 2004 7:55 am
Posts: 5
alex wrote:
i've just got email from their support that the issue has been resolved, hopefully it is the case.

Thnx Alex for your support.
Sincerely,
Gerard


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 Post subject:
PostPosted: Wed Nov 17, 2004 4:43 pm 

Joined: Fri May 02, 2003 10:58 pm
Posts: 46
Any chance you tell us what was the problem. After 3 weeks no dload i would like to know whta was the problem.


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PostPosted: Thu Nov 18, 2004 5:46 am 

Joined: Thu Feb 27, 2003 5:57 pm
Posts: 4364
is it working now?

they actually fixed something else, they refer to some synchronization problem, i don't know exactly what they mean.


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PostPosted: Thu Nov 18, 2004 2:56 pm 

Joined: Sat Nov 06, 2004 7:55 am
Posts: 5
alex wrote:
is it working now?

they actually fixed something else, they refer to some synchronization problem, i don't know exactly what they mean.


Yes Alex it working perfect again and thnx for your superb support.
sincerely,
Gerard


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 Post subject:
PostPosted: Thu Nov 25, 2004 8:04 pm 

Joined: Tue Nov 02, 2004 10:40 pm
Posts: 5
AEROX wrote:
Everybody in The Netherlands: draw your conclusions...
Yes indeed TweakDsl are swindlers.

Alex, thanks for your wonderful help.
TweakDSL should contact you in order to learn a lot about decent customer support and some technical education.
I agree with this.
sincerely,
Gerard



Still I think that TweakDSL is a company that you should avoid any contact with, finally after questions of Alex they took action. It is a shame that they treat customers like shit and that they don't want to talk to me anymore. I cancelled my subscription here by sending a registered letter, I TWICE asked for a confirmation, they just ignore me. ...I am still waiting.
They are not done with me yet.
Nowhere else on the internet I found any complaints about TweakDSL. It is a shame that customers have to find out the hard way about the quality of their ISP. Jikes.

To anyone Dutch looking for a GOOD provider: check www.eweka.nl
It is even possible only to subscribe to their newsserver - 7,50 per month!


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