Search timeout (external en route connectivity problem)

In the case of a search service disruption the status updates will be shown here.

05 Jun 26: There was an attempt to release v7.8.1 with change in search service protocol, but I noticed something is maybe wrong with the server management version (derivative of UE) and reverted all back out of abundance of caution, it was available for at most 20 minutes. If you downloaded it during the short time period (after trying to use the search service since I didn't set the update notification) downgrade to v7.8 since there is no clear UE notification when the search protocol has been possibly downgraded (which will be now added, since I didn't foresee such scenario, it will be something positive to come out of this). It might be very few users in single digits who are affected. The message will be removed after I sort it out and make the release now maybe as v7.8.2. It is also possible that it is nothing, in such a case v7.8.1 will be reinstated.
johnjs
Posts: 18
Joined: Sun Apr 02, 2006 5:54 pm

Post by johnjs »

I let the search sit for a while and it did finally return an error:

"Search failed Select timeout error"
alex
Posts: 4572
Joined: Thu Feb 27, 2003 5:57 pm

Post by alex »

yes it is clear it is timeout, i sent you pm i'm trying to find out which server is slow when accessed from your location.
johnjs
Posts: 18
Joined: Sun Apr 02, 2006 5:54 pm

Post by johnjs »

Case 1 is returning an error quickly:
"Search failed No connection could be made because the target machine activly refused it. (System: 10061)

Case 2 is hanging for a while then timing out.
alex
Posts: 4572
Joined: Thu Feb 27, 2003 5:57 pm

Post by alex »

yes i later realized you can check only one case.

if it is backup server and not both i could engage backup server only but it would be 50 day retention (need to restart it in the backup mode), but most users can access everything without problem, it is not a server problem affecting everyone.

i think the problem should be gone by itself as connectivity has been restored.
johnjs
Posts: 18
Joined: Sun Apr 02, 2006 5:54 pm

Post by johnjs »

That's fine, I'll post sometime tomorrow either way so you know.

Thanks for all,
John
johnjs
Posts: 18
Joined: Sun Apr 02, 2006 5:54 pm

Post by johnjs »

The proxy you PMed is hanging for a while then timing out.

I think there is just a problem somewhere in the route to the server, that would explain why it works for some. Like you said, it will probably clear itself up in a while.

I appreciate all your help, let me know if there is anything else you'd like to test. If not, I'll post tomorrow and let you know if it's back up.

Thanks again for all,
John
alex
Posts: 4572
Joined: Thu Feb 27, 2003 5:57 pm

Post by alex »

if tests were done right

hang when testing through hosts file means you are not able to connect to the other server.

hang when testing through the proxy means you are not able to connect to the backup server as well (it is completely different physical location).

also it cannot be dns caching on your computer since you were able to make a short search.

need to wait maybe it will clears out until tomorrow.
johnjs
Posts: 18
Joined: Sun Apr 02, 2006 5:54 pm

Post by johnjs »

It seems to be working now.
alex
Posts: 4572
Joined: Thu Feb 27, 2003 5:57 pm

Post by alex »

good. i got confirmation it works from elsewhere as well. so connectivity is restored, it is first time it happened with a route to the server (added in august).

as to the test through proxy i now found out search service doesn't go through the local proxy, checked it in debug, since our results were too weird, almost contradictory. the china proxy wasn't functional, it was only accepting connections, i just was thinking it goes through proxy here when it didn't, - it always used direct connection instead which was working from here all the time.

as to ability to go through proxy - maybe i'll add check box in the search section in properties (or better in proxy section since almost noone would use it, or just go through the local proxy always) to make it definite, the standard provision in the current code is local+access proxies, it is just not engaged.

so in fact the backup server was ok, but only the connectivity to the other server has been affected/congested, probably some major backbone on the way to the server ISP.
dito
Posts: 11
Joined: Mon Oct 23, 2006 6:06 pm

Post by dito »

Hey alex, thanks for all your help, the search is working just fine now, i know you already know but i just wanted to let you know :roll:
Post Reply